Director of Collections, Savannah, GA

The Director of Collections opportunity is with a privately held top-tier mail-order hearing aid company headquartered in beautiful downtown Savannah, Georgia. Over the past three years, more than 54,000 customers have experienced the difference in quality and affordability, which is why we are continuing to experience exponential growth. Over the next 5 years, our company plans to lead the hearing aid device industry, both domestic and abroad. The company is quickly becoming the employer of choice for industry professionals nationwide.

Due to our continued growth, we are seeking a Director of Collections to help take a growing and results oriented collections department to the next level. This is a great opportunity for someone to help continue to build a department that is still very new. The ideal candidate will have experience in a start-up environment and will be very detail and action oriented. This is an extremely exciting time to join our company because you get the opportunity to play a major role in helping continue to build a company from the ground up. From here the possibilities are endless. If you are a hard working professional who loves playing a major role in building the foundation of a company, then this may be the perfect opportunity for you.

Responsibilities:

• Provide proactive leadership and oversight to $5+ million in receivables in a manner that is consistent with the company's vision and values.

• Build, implement, and manage collections department policies, training, and procedures that are conducive to company goals.

• Directly oversee the team of Collections Supervisors and Collections Specialist.

• Monitor accounts and total monies in the collection pool.

• Decrease bad debt as a % of the amount in collections pool.

• Perform and monitor all employee evaluations at specific time periods.

• Manage chargeback programs to reduce chargebacks below 1%.

• Reduce bad debt/NSF's by monitoring ACH and ECHECK programs.

• Identify and work with companies to position us better with merchant services.

• Monitor Lexis Nexis for skip tracing, Instant ID for fraud, and Risk View for front-end sales approval and deposit requirements.

• Approve payments for returns, unauthorized returns, restocking fees, loss and damage claims, and lowering payments for buyouts.

• Work closely with Customer Service Manager, Sales Manager, and IT Managers to improve and implement processes.

• Keep current all reporting functions representing collection agent statistics, monies collected, aging reports, payment statistics, and collection agent bonuses.

• Maintain policies for compliance.

• Run error reports to find problems in the current implementation of policies and or processes to be fixed.

• The final say in the hiring of collections agents, supervisors, etc.

• Fix problems in accounts as a result of all errors related to shipping, incorrect charges, refunds, sales errors, and credits.

• Work with sales to improve first payment % and monitor closely.

Qualifications:

• Bachelor's Degree required.

• 6+ years' recent experience in a Collections Manager role required (ideally from call center or multi-unit retail environment).

• Collections experience must primarily be with business to consumer.

• Must have experience managing receivables $5 million and up.

• Knowledge of Fair Debt Collection Practices Act.

Required education:

• Bachelor's

Required experience:

• Collections: 1 year

• Managerial: 1 year

• B2C Collections: 1 year

If interested email your resume to the740group@gmail.com with the posittion

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